privacy policy

This privacy notice sets out how Eds & Tails Dog Wash uses and protects any information that you give us. Eds & Tails Dog Wash is committed to ensuring that your privacy is protected. If we ask you to provide certain information, by which you can be identified, you can be assured that it will only be used in accordance with this privacy notice. This notice is effective from May 2018.

What information do we collect?
We may collect the following information:
• Name
• Contact information, including your address, phone number(s), email address and social media contacts (Facebook, Messenger etc.)
• Details of your dog (s) and his/her grooming requirement
• Photographs of your dog (s) which may be used for marketing purposes on our website and social media pages
• Demographic information such as postcode, preferences and interests
• Other information relevant to the services we offer.

What do we do with it?
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping. We may use the information to improve our products and services and stay up to date with your individual requirements.
• Reminders and bookings. We may contact you to remind you when a groom is due; to confirm an appointment; to offer a cancellation slot or just to check if you are still interested in our services.
• We may periodically send reminder emails about new products, special offers or other information which we think you may find interesting, using one of the contact options which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or social media.
By submitting your personal information and indicating that you would like to receive further information from us, you consent to us using your personal information in the above ways.

How do we look after your information?
All information is securely stored, either in a locked cabinet, a password-protected phone, tablet or computer or a secure online or server-held database. Information is not shared with any third party.

How long do we keep information?
While you remain one of our clients, we will keep your information on our secure database and regularly check to ensure we hold the most current details for you. If we have not heard from you in over a year, we may contact you to ask if you are still interested in our services. If you wish us to amend information we hold about you, please contact 07530 130882 or email ed@edsandtailsdogwash.com.

What if I don’t want to hear from Eds & Tails Dog Wash?

You can, of course, request that we stop contacting you at any time. To Opt Out, please contact 07530 130882 or email ed@edsandtailsdogwash.com.